Delivery & Return

Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the LOVE E COLLECTION online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
FAQs
We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 7 days of receiving your order. Please refer to our Returns & Exchanges page for detailed instructions.
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